Privacy Policy

Effective Date: 12/02/2022

Introduction

Optimus E-Solutions (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR), Kenya’s Data Protection Act 2019, the Office of the Data Protection Commissioner (ODPC) guidelines, and Meta Platform (Facebook) policies.

Scope of this Privacy Policy

This policy applies to our website, applications, products, and services (collectively, the “Services”).

Personal Data We Collect

We may collect the following categories of personal data:

  • Identification Information: Name, email address, phone number, and postal address.
  • Account Information: Username, password, account settings, and preferences.
  • Technical Data: IP addresses, browser type, device type, and usage patterns.
  • Transaction Data: Payment details, transaction history, and billing information.
  • Communication Data: Records of your interactions with us via email, chat, or other communication channels.

How We Collect Your Data

We collect personal data:

  • Directly from you when you use our Services.
  • Automatically via technologies like cookies when you use our website or applications.
  • From third parties, such as social media platforms, Meta (Facebook), and analytics providers.

Purpose and Legal Basis for Data Processing

We process your personal data for:

  • Providing and Improving Our Services: To create and manage your account, facilitate transactions, and improve service quality (Legal basis: performance of contract and legitimate interests).
  • Marketing and Promotions: Sending promotional content and newsletters if you consent (Legal basis: consent).
  • Compliance and Legal Obligations: Complying with legal and regulatory requirements (Legal basis: legal obligation).
  • Security and Fraud Prevention: Ensuring the security of our services and preventing fraudulent activities (Legal basis: legitimate interests).

Data Sharing and Disclosure

We may share your personal data with:

  • Trusted third-party service providers.
  • Regulatory authorities and law enforcement when legally required.
  • Meta Platforms (Facebook) if you integrate your social media accounts with our Services.

We ensure all third parties uphold similar data protection standards.

Data Transfers

We may transfer personal data outside Kenya and the EU only under suitable safeguards, such as Standard Contractual Clauses (SCCs) and adequacy decisions.

Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or destruction.

Data Retention

Your personal data will be retained only as long as necessary for the purposes stated or as required by law.

Your Data Protection Rights

You have the following rights:

  • Access: Request access to your data.
  • Correction: Request correction of inaccuracies.
  • Erasure: Request deletion of your personal data.
  • Objection: Object to the processing of your data.
  • Restriction: Request restriction of processing.
  • Portability: Request transfer of your data.

To exercise your rights, contact us at [contact information].

Meta (Facebook) Integration

If you use our services integrated with Meta (Facebook), your interaction is subject to Meta’s Data Policy available at https://www.facebook.com/policy.php.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience. You can control cookie preferences via your browser settings.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be notified through our website or by email.

Contact Us

For queries, complaints, or requests regarding this Privacy Policy or your personal data, contact us at:

Supervisory Authority

If you remain dissatisfied with our response, you may contact the Office of the Data Protection Commissioner (ODPC) at: